Last updated: October 13, 2025

CrispSleep (“we,” “our,” or “us”) operates this website and all related services, including digital programs, memberships, and resources (collectively, the “Services”).

This Privacy Policy explains how we collect, use, and share your personal information when you interact with our Services, make a purchase, or contact us.

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Who We Are

Operator / Data Controller:
CrispSleep – Sole Proprietorship (Einzelfirma)
Operated by Finn Luis Essig
Rorschacherberg, Switzerland
📩 [email protected]

We are based in Switzerland and comply with both the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR), as well as equivalent global privacy standards.

2. Personal Information We Collect

We collect information that can identify you directly or indirectly (“personal information”), including:

Contact details: name, email, billing address, country, phone number.

Payment information: processed securely by third-party providers (e.g., Stripe). We never store full card numbers.

Account details: username, password, and preferences (if you create an account).

Transaction data: products viewed, purchased, refunded, or cancelled.

Communication data: messages you send to our support team.

Device and usage data: IP address, browser type, operating system, referring URLs, time spent, and pages visited.

Marketing and cookie data: activity on ads and social media (via Meta Pixel, cookies, and analytics tools).

3. How We Collect Information

We collect personal information in several ways:

Directly from you: when you make a purchase, subscribe to emails, or contact us.

Automatically: through cookies, analytics tools, and advertising pixels.

From service providers: such as payment processors, hosting platforms, and analytics providers.

From advertising platforms: such as Meta (Facebook/Instagram) or Google, when you interact with our ads.

4. How We Use Your Information

We use your personal information to:

Provide and improve our Services:
Process payments, deliver products, and maintain your account.

Communicate with you:
Send order confirmations, product updates, and support responses.

Marketing and personalization:
With your consent, send promotional emails and show relevant ads via Meta and Google Ads.

Security and fraud prevention:
Detect and prevent unauthorized access or misuse.

Legal compliance:
Comply with Swiss, EU, and other international regulations.

You may opt out of marketing communications at any time using the “unsubscribe” link in our emails or by contacting us.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to:

Remember preferences and improve performance.

Measure marketing effectiveness.

Personalize ads (Meta Pixel, Google Analytics, etc.).

You can manage or disable cookies in your browser or via our cookie banner, which allows you to accept or decline optional cookies. Some essential cookies are required for basic site functionality.

6. How We Share Your Information

We never sell your personal data.
We may share it only with trusted partners who help us operate our business:

Service providers: payment processors (Stripe), hosting (e.g., Shopify or equivalent), email and analytics tools.

Advertising partners: Meta, Google, or similar, when you consent to marketing cookies.

Legal authorities: if required to comply with law or prevent fraud.

Business transfers: if CrispSleep is involved in a merger, sale, or restructuring.

All partners process your data under strict confidentiality and security standards.

7. International Data Transfers

As a Swiss-based business, your data may be processed outside Switzerland or the EEA, including in the U.S.

Where required, we rely on Standard Contractual Clauses (SCCs) and equivalent legal safeguards to ensure your information remains protected under international privacy law.

8. Data Retention

We keep personal data only as long as needed to provide the Services and comply with our legal obligations.

Typically:

Customer account and purchase data: up to 24 months after your last interaction.

Transaction records: retained for up to 10 years for accounting compliance.

When no longer needed, your data is securely deleted or anonymized.

9. Data Security

We use appropriate technical and organizational measures (encryption, access controls, secure servers) to protect your personal data.

However, no system is completely secure. We cannot guarantee absolute protection against unauthorized access or disclosure.

10. Your Rights

Depending on your location, you have the right to:

Access a copy of your data.

Request correction or deletion.

Withdraw consent for marketing.

Object to or restrict processing.

Request data portability (transfer to another service).

You can exercise your rights by emailing [email protected].
We may verify your identity before fulfilling your request.

EU/EEA residents: You may contact your local Data Protection Authority.
Swiss residents: You may contact the Federal Data Protection and Information Commissioner (FDPIC).
UK residents: You may contact the Information Commissioner’s Office (ICO).

11. Marketing Communications

Consent-based marketing: In Switzerland, the EU, and UK, we only send promotional emails if you’ve opted in.

Opt-out option: In other countries, we may contact you after a purchase, but you can unsubscribe anytime.

Every promotional email includes an unsubscribe link.

12. “Do Not Sell or Share” Notice (California Residents)

We do not sell personal information for money.
However, we may share data with advertising partners (like Meta or Google) for targeted advertising, which may qualify as a “sale” or “sharing” under the CCPA/CPRA.

California residents can opt out by adjusting cookie settings or contacting us.

13. Children’s Privacy

Our Services are intended for adults aged 18+.
We do not knowingly collect personal information from minors.
If we discover data from someone under 18, we will delete it promptly.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted here with a new “Last updated” date.
Continued use of our Services after updates means you accept the revised version.

15. Contact

For questions, concerns, or data requests, contact:

CrispSleep – Sole Proprietorship (Einzelfirma)
Operated by Finn Luis Essig
Rorschacherberg, Switzerland
📩 [email protected]